USPS File a Claim – How to Claim a Lost Package with USPS

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USPS File a Claim: It’s very easy and convenient when it comes to send and receive important mail items, packages or any other parcel through USPS. The United States Postal Service make this process hassle free by providing multiple beneficial services such as USPS Tracking and more. However, sometimes packages get lost and it can be difficult to retrieve them. But, you can file a claim for your lost & damaged package. There are few things you need to know before filing a claim such as Who can file a claim? When to file a claim? How to file a claim? Which items are eligible for file a claim? Get the answer to all these queries below.

For Which Items you can File a Claim?

For insured mail, Registered Mail with postal insurance, or Priority Mail Express packages, COD items. The time frame of each mail service vary from each other, check out the timeframe in the last section. It is recommended to file a claim immediately if your package arrives damaged or with missing contents.

It is advised to buy insurance for your important package before it is shipped. This way, if your package cannot be claimed, you can receive money to resend the package.

Who Can File a Claim?

The sender of the package can file a claim, if you have received a package with missing or damaged content or you’ve haven’t received the package as per the expected delivery then contact the sender of the package to claim for a package through the U.S. Postal Service. The person who sent claims can claim for the package.

The tracking number on a package is the best way to find a package that has been lost. By keeping the tracking number, you will be able to claim a lost package quickly by matching the two numbers.


There are few restrictions when it comes to file a claim. You need to first make sure that Postal Service will allow you to claim your lost or damaged package. Take help from customer service department in this regard. Call at 800-ASK-USPS (800-275-8777).

For damaged or missing content packages, you can immediately file a claim. But for lost packages, you need to do this process after a particular timeframe because there are chances that the package gets stuck somewhere and will be delivered later. Check that the package was actually sent before you file a claim. This way you can be sure that filing a claim for a lost package it absolutely necessary and that you don’t cause any problems with the Postal Service.

USPS File a Claim for Loss or Damage

If your insure mail item, package or any parcel has been damaged or lost during the shipping then you can file a claim by following ways;

Online: To file a claim online, visit for more information on domestic and international shipment insurance.

By mail: The customer service of USPS is always ready to assist customers and help them sort their post office related issues. Make a call to customer service at 800-ASK-USPS (800-275-8777), representatives will be able to help you claim your lost package.

Evidence of Insurance

You need to provide the evidence of insurance to file a claim. This includes evidence that insurance, COD, Registered Mail, Priority Mail, or Priority Mail Express service was purchased for the mailed package.

Proof of Value

You must submit a sales receipt or a paid invoice to submit the proof, showing the actual value of the article when it was mailed.

If you’ve made a payment online through any web-based network then provide a printout of the online transaction identifying the purchaser and seller. The price paid, transaction date, item’s description, and transaction status must be there on the printout. The printout must clearly identify the web-based payment network provider through which the Internet transaction was conducted.

Proof of Damage or Partial Loss of Contents

If your package is damaged, then you must keep all the damaged items and packaging until the claim is resolved. You may require bringing all these damaged items, packaging, and all contents to a post office.

Important Links:

When Can I File a Claim?

For damaged or missing contents, it is recommended to file a claim immediately, but you must file no later than 60 days from the date of mailing.

  • Priority Mail (Insured Mail)

    15 to 60 days

  • Registered Mail

    15 to 60 days

    Registered COD

    15 to 60 days

  • Priority Mail Express

    7 to 60 days

    Priority Mail Express COD

    15 to 60 days

  • Priority Mail Express

    21 to 180 days

    First-Class, Space Available, or Parcel Airlift

    45 days to 1 year

    Surface Mail

    75 days to 1 year

  • Collect on Delivery

    15 to 60 days

Hopefully, the information is helpful. For detailed information, it is recommended to visit and get all the important information related to the Domestic and International Shipment Claims.

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