Want to redirect a domestic shipment? If yes, then there is a service called “USPS Package Intercept” which allow users to redirect a domestic shipment that has not been delivered or released for delivery. This service is available for packages, letters, and flats with a tracking or extra services barcode and all mail classes, except Standard Mail and Periodicals. Also, there are few other restrictions (a separate section related to restrictions is available below)
This page is loaded with complete information about “USPS Package Intercept”. Read the information below to know what package intercept is, how it works, and what are the restrictions.
What is USPS Package Intercept
USPS Package Intercept service allows users to redirect a domestic shipment which has not been delivered or released for delivery. This service is available for packages, letters, and flats with a tracking or extra services barcode. This service also allows users to stop the mail & packages at the post office as a Hold for Pickup or send them to a different domestic address.
A user can also redirect a shipment back to his/ her address as priority mail. To avail this service, first, you need to check whether your shipment is eligible for Package Intercept. There are few restrictions as well which you need to know before submitting intercept request.
This is a domestic service only and not available for international, or APO/FPO/DPO destinations, or for mailpieces that require a customs form.
USPS Package Intercept requests are open for 10 days from the day the request is made.
How to Check Eligibility?
Is your Shipment / Item Eligible for Package Intercept: Check Now
All domestic mail classes are eligible except Standard Mail and Periodicals with a tracking or Extra Service barcode.
How to Intercept a Package?
- First, you need to check whether the shipment is eligible for Package Intercept.
- If Eligible, then login to your usps.com account and submit your request.
- After submitting the request, you will receive an estimated Priority Mail postage plus intercept fees.
- USPS will then attempt to intercept and redirect the shipment.
- USPS will then make efforts to locate your item.
- Your credit card will be charged the Package Intercept fee plus the estimated postage if your package is intercepted. Customers will not be charged if the shipment was not intercepted.
- If the actual postage due is greater than the estimated postage, then you will have to pay the additional postage.
For Commercial Customers:
- The online request can be made through the Business Customer Gateway (BCG) i.e. https://gateway.usps.com/
- A customer must be a registered BCG user.
- A customer must have a permit account. Only CRIDs with a valid permit imprint account are selectable on the USPS Package Intercept request form.
- A customer must have a Mailer ID and Managed Mail activity.
For Retails Customers: This service is available by completing PS Form 1509
Retail and commercial customers can also purchase additional services for the intercepted package like Adult Signature Restricted Delivery, Adult Signature Required, Signature Confirmation, and Insurance.
Now you know how to intercept a package. Also, note that all the intercepted items are redirected as Priority Mail. A user must pay the applicable Priority Mail postage. If the item was originally sent using Priority Mail Express, Priority Mail, or First-Class Mail then there will not be any priority mail postage.
Restrictions of USPS Package Intercept
Here are few USPS Package Intercept restrictions that a customer must know before submitting the intercept request.
- This service is available for all domestic mail services, except USPS Marketing Mail and Periodicals.
- The package’s length and girth combined should not be more than 108 inches.
- This service is not available for items addressed to a Commercial Mailing Receiving Agency or redirected to a PO Box.
- This service is not eligible for non-mailable items, items with surface-only transportation markings, such as Label 127, Surface Mail Only, or items bearing other hazardous materials markings, such as Consumer Commodity ORM-D.
USPS Package Intercept FAQ’s
Q) What additional Extra Services can a customer request on the new mailing once it is intercepted at the Post Office?
A) There are no additional extra services for the retail customers. however, commercial customers can have the following additional extra services for the outgoing Priority Mail mailpiece:
- Adult Signature Required.
- Adult Signature Restricted Delivery.
- Signature Confirmation.
Also, it is important to note that all other previous extra services will be no longer valid once the mailpiece is intercepted.
Q) Which Mail Classes are eligible for Package Intercept service?
A) All domestic mail classes are eligible except Standard Mail and Periodicals with a tracking or Extra Service barcode.
Q) What are the options available for redirecting intercepted mailpieces?
A) There are three redirect options forCommercial online USPS Package Intercept requests :
- Back to the mailer.
- New delivery address.
- Hold For Pickup at a Post Office location of the sender’s / mailer choice.
All USPS Package Intercept mailpieces requested at the Post Office are redirected back to the mailer.
Q) Is there any gurantee of USPS Package Intercept service?
A) The answer is No i.e. this is not a guaranteed service. The Postal Service will attemp the best to locate or find the mailpiece and redirect as per the request. But, there is no gurantee for this service and also there are not refunds available.
Q) Do I need a permit imprint account to request a USPS Package Intercept?
A) The answer is Yes, a user needs atleast one permit imprint account to avail the USPS Package intercept service. Only CRIDs with a valid permit imprint account are selectable on the USPS Package Intercept request form. In case, if you don’t have a permit imprint account then learn here how to setup one: http://pe.usps.com/businessmail101/postage/applyPermit.htm.
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